uShaka Village Walk
On Monday morning I woke up feeling the need for a little pampering to start off a brand new week. Luckily Durban is spoilt for choice when it comes to spas, salons and other places that can fulfill your every pampering needs. I enjoy taking myself off to uShaka Village Walk though, where I can pop in to their Mangwanani branch. I decided to make it a 2-for-1 and do a short review on uShaka Village Walk at the same time!
Quick Reminder: Rating Criteria
WheelsUp’s criteria for reviewing accessibility in public establishments are simple and we’ll try to stick to our fields of expertise, ultimately sharing our ♿rating out of 5. Remember the focus will always be on accessibility. Criteria include:
- Overall space: table height, floor space, 180 and 360 turning space, etc.
- Floor surface: carpets, level changes, texture
- Entrances: automatic door opener, door width, ramp, etc.
- Toilet facilities: handles, grab bar, sink height, stall measurements, etc.
- Outdoor space
uShaka Village Walk
uShaka’s Village Walk is “home to one of the most unique shopping experiences, offering a shoppers paradise in an open air environment, affording guests a world of entertainment, family fun, shopping and dining. Open all year round from 09:00 – 18:00. Entry is FREE. The Village Walk is a true assault on the senses, with a host of unique outdoor adventure stores, variety of curio stores and a full flavour of surf and ethnic clothing stores creating a retail heaven and culinary adventure rolled into one.” (www.ushakamarineworld.co.za/village-walk)
For a comprehensive list of restaurants, clothing stores, curio shops and many others visit www.ushakamarineword.co.za/about-us/tenant-directory
Since opening its doors on 30 April 2004, uShaka Marine World, but more specifically its Village Walk, has been one of Durban’s key attractions on our Golden Mile. It is truly comfortable for me to choose as a wheelchair visitor. It’s the one place I know I can go to completely unassisted when I feel the need to combine the beach, a little shopping, a good meal and, like on Monday, intense relaxation and pampering.
uShaka Village Walk: Short Review
Parking is a breeze and a pleasure with a decent number of disabled/wheelchair parking bays situated closest to the main entrance. An appropriate ramp leads one onto the paved walkway and up to the entrance. Although it seems fairly steep, Wanda was able to wheel herself completely unassisted. A flatter cobble paver on the walkway would make for a smoother ride, but the short commute to the entrance is definitely completely do-able. It’s even slightly reminiscent and definitely easier than some places we have visited in Europe! So, few complaints there.
Entrance and Outdoor Space:
The entrance to uShaka’s Village Walk is wide and really easy to manage. Hundreds if not thousands of people visit the Village Walk during Durban’s peak season and despite the excessive number of tourists, it remains fairly effortless to get in and around. The passage walkway between shops is also wide and really manageable regardless of high volume traffic and allows for easy wheeling around. There are several areas along the walkways, both inside the village walk as well on the outside to take a quick pitstop or have a breather.
The visual aesthetics of the Village Walk’s floor design is artistic and appealing but even more importantly is the ease it allows a wheelchair to get around. Overall floors on all walkways were designed as screeted cement floors, with inlaid pebbled areas and intermittently the smooth finish was changed to a somewhat courser one. However, overall the floor surfaces are only a pleasure to wheel over with no obscure bumps, nooks or crannies and really well maintained.
Ramp areas connecting different levels were well designed, ensuring a fair and appropriate incline, using similar floor surfaces as the walkways. It even remains manageable and safe on rainy days despite being wet. Well done on the floors uShaka!
Designers chose a standard disabled toilet design with the required space, toilet height and grab rails. The only issue was the tap handles. They are quite challenging since it’s a push button design that requires the user to keep pushing down to expel water. It will undoubtedly be challenging for someone with restricted mobility in their arms and hands! It is really tricky to manoeuvre with a catheter etc. to contend with as well! We only found one disabled toilet facility in the walk and it definitely gets used as an additional toilet for able bodied visitors during peak seasons – which reduces our options to zero! We hope that we missed the other toilets if there are any, since one definitely is not enough for such a busy attraction.
Wanda has visited a number of the Village Walk’s shops over the years and have tried out several of the clothing stores’ fitting rooms. Not unlike most of our other large shopping malls, the shops can do with some accessibility improvements. Wanda could not fit into any of the fitting rooms in several stores, suggesting that – as we’ve said countless times before! – moms with prams will definitely also find it challenging to try on that little summer outfit that caught their attention, with their baby or toddler in a pram. Although shop space is often the issue, careful planning and design will make all the difference. How about it uShaka, what about setting the standard for others to follow?
A “thumbs up” from me
Born and bred in Durban, Wanda can be a little from time to time. However, overall the vibe and the ease that uShaka Village Walk provides wheelchair users to get out and feel like a tourist for a while, is something to get excited about. It’s generally accessible and taking merely the Village Walk into consideration – excluding each shop and their respective challenges such as small fitting rooms, as well as the toilet basin handles – the Walk scores a respectable 3♿ rating!